Vaccinations
Every pet must have current vaccination prior to checking in. Pets that have not been vaccinated for more than 12 months must be vaccinated no less than ten (10) days before checking-in for boarding. By law, vaccination certificates need to be sighted by a staff member prior to your pet entering the facility.
Dogs Require: C5 Vaccination. Note: Dogs that receive the 3 yearly vaccination will still require the yearly canine cough vaccination.
Cats Require: F3 Vaccination, or higher.
Flea and Worm Treatments
All pets should be free of fleas and internal parasites upon arrival at Paw Park.
Safe Transfer
Your pet’s safety is important to us, therefore, ALL pets entering and exiting Paw Park must be on a leash or in a carrier at all times until they are in the care of our staff. All Check-ins and Check-outs are now done in the undercover carpark for safety reasons.
Entire Cats
Due to hygiene issues we do not accept entire male cats.
Veterinary Treatment
If your pet becomes sick or is injured during their stay Paw Park will seek Veterinary treatment. We will (except in case of emergency) make reasonable efforts to contact the owner or emergency contact prior to seeking treatment. Our nearest vet is Evans Head Veterinary Clinic and all pets will be treated there unless otherwise specified. A $50 fee will be charged for one of our staff to transport your pet to and from Evans Head Vet.
Food and Medication
We feed a variety of premium quality foods during your pets stay. If your pet has special dietary requirements, you are welcome to provide your pets regular food. If you require medication to be administered to your pet, please ensure you supply medication in its original packaging with the name of the prescribing vet and dosage instructions clearly visible. There will be a small extra charge added to your account as per our fee schedule.
Exercise
We include a daily playtime as a standard service for all our canine guests. Additional services are offered – see our menu. Cats can play on our selection of cat poles.
Bedding and Belongings
We will provide your pet with quality bedding, but if you wish to lessen your pets stress in the boarding environment we encourage you to bring a bed, blanket or favourite toy for them.
General
Paw Park reserves the right to refuse admittance to any animal. Our prices, policies and hours are not negotiable and are subject to change without notice.
Bathing
Dogs receive a complimentary bath for stays 8 days and over. We do offer a spa menu at additional cost.
Hygiene
The health and safety of your pet is important to us and we adhere to strict cleaning and sanitising routines to ensure your pets stay is clean and comfortable. Runs are cleaned daily and thoroughly disinfected between guests. Common areas are sanitised daily and whenever soiled.
Photographs
Your pet/s may be photographed during their stay at Paw Park, and those photos may be displayed at our office, used for advertising purposes or displayed on social media.
Office Hours
Our office is open from 8am until 4pm 7 days a week for your convenience (barring Public Holidays). You may pick up and drop off your pets anytime during office hours.
Public Holidays
Our office is closed all Public Holidays for Drop Off’s or Pick Ups.
After Hours
Our office is open from 8am until 4pm 7 days a week (barring Public Holidays) for your convenience however, if you are delayed you can extend your pets stay. We respectfully ask you treat our staff kindly, as it is no always possible to facilitate an out of hours check in or check out. All after hours must be prior arranged 4pm to 6pm $80, after 6pm to 8pm $120, Sunday $180