Rates – When you contact us to inquire about a reservation we will provide you with an estimate of cost for your pets visit. Rates are charged per calendar day of boarding regardless of check in or check out time, not per night. Our daily rate (per pet) for cats starts at $24, and $30 for dogs. Rates are discounted for additional pets per sharing a run – please ask our staff for a quote. Extra charges may apply so the easiest way is to give us a call and we can put together a quote for you. In peak periods a 50% deposit is required to secure the booking, of which $100 is non refundable / transferable booking fee.
Christmas / New Years Charges – If you cancel your booking prior to the 1st December your $100 booking fee is charged and the balance credited to your account. If you cancel your booking after the 1st of December you forfeit the entire deposit. Christmas balance payments are payable two weeks prior to your stays commencement date and are non refundable and non transferable if you cancel your booking.
Extra charges – apply for administering of medications, out of hours check in or check out, grooming, entire male dogs, bathing if staying less than 8 days, or any extra services requested.
Reservations – The easiest way to make a booking is to give the office a call and one of our team will be happy to help you out, discuss any extras you may require, and make sure you have all the required vaccinations etc.
Minimum Stay Holiday Periods – A 14 day minimum stay charge applies to all bookings that include Christmas day or New years day, a 5 day minimum charge for the Easter break, and all long weekends. You are welcome to book for a shorter period, but will be charged the minimum stay. The full reservation will be charged during holiday and peak periods regardless of early departure.
Peak Holiday Surcharges – A $5 per day / per pet surcharge will be charged for all Public Holidays including – New Year’s Day, Good Friday, Australia Day, Good Friday, Easter Saturday / Sunday & Monday, Anzac Day, Queen’s Birthday, Labour Day, Christmas Day, Boxing Day, and subsequent public holidays.
Payment in full – for all services must be made prior to your pets departure. Any additional days will be charged at the advertised rates. Payment can be made with cash, or EFTPOS.
Long term boarders – are required to pay 50% deposit or set up a regular payment plan.
Hours of Business – You can drop off /pickup Monday to Sunday any time between 8am and 4pm. Out of Hours Fees apply from 4pm – 7pm $60 after 7pm $120. Sunday after-hours $120
FORMS FOR SUBMISSION